Comm 100 Live Chat Reviews

Costs:

• Team: $29 per operator per month (volume discounts are available)
  • The plan includes:
    • Unlimited chats
    • Real time visitor monitoring
    • Fully customizable chat buttons and windows
    • Mobile apps for both iOS and Andriod
    • 24/7 live chat support

• Business: $49 per operator per month (volume discounts are available)
  • The plan includes everything in Team plus the following:
    • Operators can be grouped into departments for specialized service
    • Customizable post-chat survey
    • Performance reports
    • Integration with Salesforce, Sendesk and Google Analytics
    • Built-in language translator

• Enterprise: quote-based (volume discounts are available)
  • The plan includes everything in Team and Business plus the following:
    • Supports high traffic websites with millions of chats per month
    • Advanced chat routing and distribution to assign chats among large teams
    • Integration with Cisco and Avaya call center systems
    • Single Sign On (SSO), LDAP authentication and other security settings
    • Real-time supervisor dashboard, chat volume prediction and advanced operator reporting
    • Personalized onboarding and training services

• Fully customizable chat buttons and windows.
• Real-time visitor monitoring and tracking.
• Rule-based proactive chat lets you reach out to your customers by inviting them to chat.
• Rich chat efficiency tools such as canned response, file transfer, spell check, shortcuts, etc.
• Pre-chat surveys to allow you to intelligently assign calls
• Post-chat surveys to allow customers to rate or comment on the chat.
• Operator wrap-up (chat tagging) allows operators to enter the chat outcome in standard form.
• Rule-based chat routing and allocation.
• Team collaboration and supervision.
• Complete easy-to-search chat history.
• Insightful performance reports & analysis.
• Multiple languages and auto-translation.
• Granular permission setting.
• Industry security and reliability.
  • SSL Encryption
  • CAPTCHA verification
• Integration with popular analytics systems:
  • CMS
  • e-Commerce
  • CRM
  • screen sharing
  • help desk
  • contact center
• Web, desktop and mobile apps for all major platforms.
  
• APIs and webhooks.
• Better Business Bureau (BBB) Accredited with an A+ rating.
• Embraced by over 100,000 businesses and institutions around the globe.
• A range of powerful add-ons are available for Business and Enterprise plans.

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