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Live Person Reviews

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Category: Live Chat Support Software
Website: http://www.liveperson.com/products-services/lp-chat



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Live Person Review


by No1Reviews.com.

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The company behind Live Person Chat provides custom live chat solutions to any size of business no matter what requirements you may have. No matter what your budget is, you know you will be getting a robust and powerful solution from LivePerson. The features on offer can match or better the best alternatives on the market and LivePerson has a good reputation for customer support. With the option of integrating with other services and complete end-to-end solutions also available, LivePerson chat is well worth a look especially if you are planning a big project.

LivePerson Chat hosts the whole live chat system itself so you simply pay a monthly fee for the right to use it on your website. This means that integrating it with your existing pages is a breeze. Once you have an account with LivePerson, just copy and paste the code snippets they provide into the pages you want to enable for live chatting. The process is very easy, but LivePerson offer plenty of support services if you would rather hire someone to take care of things for you. In fact on anything but the lowest service level you will have someone assigned to your project to help you through the implementation.

When customers visit one of your pages which has been enabled for live chat, they will see a floating button appear offering to start a chat session with an operator, just like you see when you visit LivePerson's home page. Clicking this will start an easy to use chat window so that the customer can chat to your operators. This kind of service is valuable to your visitors and case studies by LivePerson has shown that customer satisfaction can increase by as much as 80% by providing it. Furthermore, it can help you to convert every lead into a sale, by giving that extra push to go through the checkout.

LivePerson Chat has been designed from the ground up to work on a large scale with hundreds of operators working on the one site. Operators can be split into different groups so that requests can be directed to the right department. This is ideal for splitting up customer support and sales, for example. When an operator picks up a call they can instantly see a wide range of information on the caller. LivePerson chat will geo-locate the visitor using their IP address and can also provide information on which ad campaign referred them. This helps the operator deal with the call quickly and efficiently and gives them the best chance of making a sale.

Where LivePerson chat really comes into its own is in the smart rules engine that allows you to automatically initiate chat sessions with potential leads. By setting up your own business rules the engine can pro-actively invite visitors to a chat session so that you never miss a good prospect. So, for example, you may set up a rule to issue an invite when a customer's basket reaches a certain value to make sure they don't abandon the purchase. The LivePerson website offers plenty of case studies where large, well known companies have done similar things and had excellent results.

LivePerson chat is an excellent service, but this kind of product doesn't come cheap. Although solutions can be tailored to your own requirements, unless you are a sizeable business you might struggle to find something within your budget. However, a chat with a sales representative is easy to start using LivePerson's own software so we would highly recommend getting in touch to see how they can improve your business.

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