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Coffee Cup Live Chat Reviews

Coffee Cup Live Chat image

Editor's Overall Rating:
Average User Rating:
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Category: Live Chat Support Software
Website: http://www.coffeecup.com/live-chat

Our Review Costs & Features User Reviews

Coffee Cup Live Chat Review

by No1Reviews.com.

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Editor's Review:

CoffeeCup Live Chat is a very basic live chat application that you can embed in your website. It doesn't offer much functionality beyond basic chatting, but it is cheap and fairly cheerful. As long as your web server satisfies the requirements, things are relatively easy to set up and you can have a basic chat going in no time. Just don't expect a full scale live chat support solution from CoffeeCup Live Chat.

CoffeeCup Live Chat isn't quite as easy to install as a fully hosted solution, but with a little bit of knowledge and the wizard's help, most people should manage it without any problems. However, you do need to have a Linux server running PHP to get things up and running. It would certainly be easier to go for a fully hosted solution, but this way there is no monthly cost involved because you are hosting everything yourself.

To chat with visitors to your site just open the CoffeeCup Live Chat client on your Windows desktop. Chat requests will appear on the user interface and you can respond to messages in the usual instant messaging-like manner. Users will only be able to chat with you if you have the desktop client open, if not they will just get a message to tell them you aren't around. You can customize how the chat window looks using the WYSIWYG editor which come as part of the desktop client.

CoffeeCup Live Chat lacks many of the features that make a fully fledged live chat support solution. For example, there is no support for multiple operators, visitor tracking, reporting or pretty much anything else. This means that CoffeeCup Live chat would not be suitable for most scenarios where live chat functionality is required.

CoffeeCup Live Chat is a very cheap solution and you won't incur any extra monthly costs once you have purchased a license. However, it is probably only really suited to hobbyist websites or personal homepages. It just doesn't provide the features or scalability a full live chat support solution would need. For a bit of fun though CoffeeCup Live Chat won't break the bank and it delivers what it says it will!

Check out our #1 rated site instead!
Why not check out Provide Support, our top rated Live Chat Support Software and winner of our prestigious Gold Award! You can also check out our Top 10 Live Chat Support Software here!

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