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Comm 100 Live Chat is a fully scalable live chat solution that offers plans to suit any size of business. Setup is a breeze and within minutes you can be chatting with all the visitors to your website. With a range of operator clients to choose from and plenty of information on each user that wants to chat, Comm100 Live Chat gives you every chance to boost sales and improve the customer service of your business.
Comm100 offers three different levels of package to suit the needs of any size of business. At first glance, the pricing seems to be more expensive than rivals but Comm100's most basic plan is superior to the basic plans offered by rivals. Comm100 also offer volume discounts so it is definitely worth contacting them for a tailored quote if you plan to have several operators.
Although the Team plan, which costs $29 per operator per month, is the most basic level plan, it still offer access to most of the core features of the system. In fact, it offers many features which are only offered with mid-level plans (e.g. Silver, Pro) of its competitors.
If you still want to step up a level, remove the Comm100 branding and benefit from more advanced features, you have the option of the Business plan for $49 per operator per month.
As the top level Enterprise plan is fully customizable, with lots of powerful add-ons, the monthly price is is quote-based.
Once you have chosen your plan and signed up (or opted for the free trial), setup is as simple as copying and pasting a few lines of code into the pages on the site you want to enable for chat. Visitors will then see a link which they can click to go directly to one of your operators. The system can be customized on the higher levels of plan and you can even work with Comm100 to completely re-design things.
The operator clients on offer are quite similar in their standard of user interface gloss. On the plus side there are clients for all major operating systems, all major mobile platforms and a web-based one to boot!
Comm100 Live Chat offers a plethora of great features that will help you make the most of every visitor to your website. If it is sales you want to improve, then setting up some automatic invitation rules to invite a customer to chat when, for example, their shopping cart goes over a certain value, will work wonders.
In terms of customer service features, you could set up pre- and post-chat surveys to make sure you direct the call correctly, and then ascertain whether the customer was satisfied. Combine this with an excellent reporting suite and you have a product that has the potential to add a lot of value to your business.
After a recent revamp, Comm100 Live Chat now has more or less all of the key features that the big players in this category offer. The entry level plan is more expensive than some of its rivals but, as it includes quite a lot of vital features not normally found at the entry level price point, we think that it still represents reasonably good value for money. With over 100,000 renowned businesses and institutions around the world choosing Comm100 for Live Chat Support, the company is certainly filling an important niche in the Live Chat Support Software sector. If you think that Comm100 might also be the service that is best for your particular needs, why not check it out today by signing up for a free trial?
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