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We have awarded Bold Chat our prestigious Bronze Award in this category, having reviewed 28 Live Chat Support Software. Read our review below to find out why...
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BoldChat is a powerful, enterprise-ready live chat system that can be integrated into any existing website. The advanced features it offers mean that you provide a professional, easy to use way for customers to get in touch with you while they browse your website. The resources section of the BoldChat website document many cases where this has led to increased sales and superior customer service. We think it's very competitively priced given the strength of the system on offer so read on to see why BoldChat deserves its place in our top ten.
The best way to see what BoldChat is all about is to either sign up for a free trial or request a live demo from one of the sales representatives. Installation is no hassle at all and is as simple as signing up for an account then copying and pasting a snippet of HTML into the pages on the site you want to enable for chat. All the hard stuff is taken care of behind the scenes on BoldChat's servers so you don't need to worry about it, but for the record it's a pretty impressive system with load balancing, redundancy and strong encryption as standard. Even the most basic package runs on this robust infrastructure so you never need to worry about the system going down or failing during an important sale.
The simple snippet of code that you embed in your website will mean that visitors see a smart looking floating button when they visit your site. Clicking this button will pop up a chat window for them to chat live with one of your operators on the other end. Although the default look and feel is very modern and cleanly designed , everything is also customizable so that you can put your company's colours and logo on it. For an example, just visit the BoldChat website. If an operator tries to initiate a chat with a visitor, another floating pop up will appear on their screen which does the same thing. Everything works very neatly and, most importantly, is very easy to use.
Operators have a choice of signing in to the web client, downloading the Windows application or even logging in using the iPhone application to take calls on the go. Each of the operator clients has pretty similar functionality and are all designed very well. When operators log in they can see the queue of chat requests waiting and pick one to deal with. The smart queueing engine can prioritise requests based on your own rules and also divert requests to the appropriate departments if you are running a large site. With the enterprise level packages it's also possible to integrate a Click to call feature which means one click of a button will connect the visitor and operator on the phone to escalate the call.
To keep an eye on how things are running, BoldChat provides some very advanced monitoring and reporting tools. Visitors and traffic can be monitored in real time from the main dashboard and simply by selecting a visitor to your site you can pro-actively initiate a chat request to them. Scheduled reports can also be set up that will run at set intervals and email out the statistics you are interested in. Full performance reports for each operator can also be carried out with a view to rewarding and promoting your most productive staff.
BoldChat offers everything a business could need from a live chat solution. As a fully hosted system it is incredibly easy to set up and will fit into any website with the minimum of fuss. Furthermore all the hard work is done by BoldChat's servers so you don't have to worry about downtime or your own website slowing down. Packages are available that would suit most sizes of business and are flexible in terms of the number of operators you require. Check out the site and sign up for a free trial to see how it all fits together!
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