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We have awarded Zopim our prestigious Silver Award in this category, having reviewed 28 Live Chat Support Software. Read our review below to find out why...
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If you are looking for an innovative new way of making the most of every visitor to your website, live chat support software could be just the thing. Letting visitors chat live with you or your operators is a great way of selling more products and providing top notch customer service. Zopim is one of the best live chat support systems out there and only narrowly missed out on the prized number one spot in this category. With a great looking design that will fit in perfectly with modern, dynamic websites and a huge range of features Zopim is a great investment for any company. As well as being one of the best in terms of features Zopim is also one of the most competitively priced products on the market so you can add live chat capabilities to your website at very little cost.
Getting set up with Zopim couldn't be any easier. Signing up for an account takes a matter of minutes and there is a free option available to let you try out the service with a minimal set of features for as long as you like. Once you have an account, simply log in and grab the snippet of HTML code that can be added to any web page to enable it for Zopim. There are no constraints on where you can use Zopim so if you own a few different websites it's simple to provide support from one team of operators. To make things even easier if your site is built using a framework like Wordpress or Magneto, there are plug-ins which let you add Zopim functionality without ever touching a line of code. We were very impressed and are convinced even the least technical of users would manage to get up and running in no time.
To see how Zopim works from your customers' point of view simply visit the Zopim website. The company makes great use of its own product on its main website and if you want to discuss anything, simply click the link to start a chat session. This will be almost identical to what customers would see once you add Zopim to your own website. Chats can be started instantly and your customers can see the moment an operator starts responding to them. The user interface is very slick and will look right at home in any web 2.0-style site. Furthermore customers should find it very easy and familiar to use if they have ever come across instant messaging before.
To interact with visitors to your site, simply log into the dashboard and see if there are any calls waiting. At the click of a button you can pick up the call and begin to respond to a visitor's query. The main view on the dashboard lets you see all the visitors currently at your site and also which of your operators is signed in. However, delve a little deeper and you will find a range of beautifully presented analytics on the visitors to your site and what they have been looking at. One very useful function is the ability to see how a user has navigated round your site as this can feed in to how you go about your sales strategy. The operator dashboard runs on any web browser, which means you can use it on mobile devices without any extra effort. Conversations are synced between all devices too so if you have to run midway through, simply grab your mobile device and keep chatting.
One of the best ways to make the most of every visitor to your site is to initiate a chat with them to let them know more about your products. Zopim can automatically send out a chat invitation to any visitors based on criteria that you set. For example, you can tell that this is John Doe's third visit to the site and so get Zopim to automatically issue an invitation that one of your operators can pick up when John responds. Powerful functionality like this allows you to target high value customers and the most likely sales when you may not have enough operators to deal with every visitor. Combine this with the ability to co-browse with a visitor and lead them through your products and you have a very powerful way of increasing sales.
Zopim would be a great choice for any size of business looking for a live chat support software solution. Although a relatively small company Zopim provides all the features you would expect and more, with new things being added all the time. This is all wrapped in a great looking user interface that can be used from any mobile device, allowing you to deal with high priority calls on the go. With a 99.8% uptime and encrypted conversations as standard, Zopim is also reliable and secure to use too. Check out the links on this page to sign up for a completely free account.
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