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WebsiteAlive is a fully hosted, enterprise-ready live chat solution for your website. If you want to see your sales go through the roof or get an edge over the competition with customer support, WebsiteAlive will ensure you don't miss any potential lead or customer query. The range of features on offer is astounding and on some price plans a full reporting and monitoring suite is included into the bargain. While WebsiteAlive may be slightly more expensive than some other services if you run a large website and are serious about customer support it's well worth investigating.
Getting set up with WebsiteAlive couldn't be any simpler. First sign up for an account on the WebsiteAlive homepage (there's a 10 day free trial if you haven't made up your mind yet) then copy and paste a snippet of HTML code onto the pages of your website you want visitors to chat from. These two simple steps will mean that visitors to your site now see a button enabling them to chat with you or one of your operators. If your website is built on Joomla or Drupal there are even simpler plug-ins to allow you to include the functionality. We were up and ready to chat within about 15 minutes, which is incredible given the power behind the whole system
To see how the chat works from your visitors' point of view simply visit the WebsiteAlive home page and click the 'connect now' button you see appear. This will open up a chat window where you can type live messages to the operators at WebsiteAlive. If you visit in the middle of the night there might not be anyone there, but you can still leave a message which an operator will pick up when they get in. This is standard out-of-the-box functionality that will work just the same on your own site and is great for capturing the details of every potential sale.
To see who's visiting your site and respond to any chat requests, simply log into the WebsiteAlive dashboard. Here's where you can see detailed information about what sessions are going on, what requests there are and much more. It's as easy as clicking a button to respond to a chat request and begin a session with one of your visitors. You can also initiate sessions pro-actively by selecting one of the visitors and inviting them to chat. This is an excellent way of providing first class service and hopefully bagging a sale at the same time. As well as the well designed web-based interface WebsiteAlive provides mobile apps for all the main platforms, meaning you can work from anywhere and never miss a chat.
One of WebsiteAlive's best features is its monitoring and reporting capabilities. In any large organisation this kind of data is key to driving sales and improving efficiency. WebsiteAlive provides an excellent view over the traffic your site has received, the chats that have happened and how each operator has been performing based on a number of metrics. It's fair to say this is probably one of the most advanced monitoring platforms we have seen from this type of software. You can even monitor how things are going in real time and step into any chat sessions for training purposes or if you think an operator is losing a sale.
WebsiteAlive is a very powerful live chat solution and one we would recommend to any size of business looking for this level of functionality. However, it can get expensive if you need a lot of operators, which may make this solution best suited to large businesses who can absorb the cost. Either way, with a 10 day free trial on offer and the ability to be set up in just a few minutes, WebsiteAlive is well worth checking out no matter what size your business is.
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