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WhosOn is a flexible, self-hosted or managed, live chat solution that scales from a single user up to hundreds of operators working across multiple sites. It comes with all the features you would expect from a large scale solution and can work wonders to help improve your business's sales or customer support.
Operators will be able to learn the ropes with minimal training and visitors will have no problem using the web user interface to initiate chat sessions. Combine this with the advanced reporting system on offer and you have everything you need in one easy to use package.
The flexibility of a WhosOn solution will appeal to any businesses that have refined requirements for what they need from a live chat solution. The option to host the software on your own servers is a great money saving method in the long term if you already have a solid IT infrastructure in place.
On the other hand if you run a smaller business or would rather leave the management of the system to WhosOn, the company can set everything up for you and you can be up and running in minutes.
It's also possible to pay for a fully dedicated server to be hosted for you if you have very large scale ambitions. There are plenty of extras you can add to your package too to ensure you get support and training when you need it.
We were very impressed with the user-interface WhosOn provides to their systems. Even the web-based interface looks and feels like a fully functional desktop application and provides all the features you would expect from such a thing. Anyone who has used the Microsoft Office family of products will be right at home as the design seems to be modelled from these.
As well as a web client, operators can also choose from a Windows or Mac desktop client or iPhone and Windows Mobile apps. The mobile functionality is excellent and means you never have to miss the chance of a big sale when you are on the move.
WhosOn does everything it can to help operators make the most of every call. When a call is accepted they can see a wide range of information on the caller, such as location, referring site, keyword and even the page of your site they are looking at.
For efficiency operators can also make use of your pre-defined canned responses to respond to common queries.
As well as answering calls from visitors, operators can also pro-actively initiate a chat session with someone who looks like they need help. This can be a great way of channelling customers towards the checkout if it looks like they are about to leave.
Automatic chat invitations can be set up using custom rules, such as when a visitor's shopping basket goes over a certain value. This helps you make the most of every prospect and ensure the best chances of a conversion.
From a customer support perspective you can also co-browse with visitors and even take full control of their computer if they allow it.
WhosOn provides a wide range of standard reports to glean information on the traffic to your site and the chat sessions that have been going on. From there you can work out exactly how much value the live chat has added to your site by viewing the number of prospects that have been converted to sales.
The data from reports is fully exportable into standard formats so that you can use it as input into more wide ranging business reports too.
With all this functionality, and many new and innovative features being added all the time, WhosOn is quickly rising to the top of our rankings. We suggest signing up for a free trial today and see which package is best suited to your business.
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