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Comm 100 Live Chat Reviews

Comm 100 Live Chat image

 
Editor's Overall Rating:
Average User Rating:
(based on 0 reviews)

Category: Live Chat Support Software
Website: https://www.comm100.com/livechat



Editor's Review Costs & Features Videos User Reviews
 

Comm 100 Live Chat Costs & Features


Compiled by No1Reviews.com.

Costs:

  • Team: $29 per operator per month (volume discounts are available)
    • The plan includes:
      • Unlimited chats
      • Real time visitor monitoring
      • Fully customizable chat buttons and windows
      • Mobile apps for both iOS and Andriod
      • 24/7 live chat support
  • Business: $49 per operator per month (volume discounts are available)
    • The plan includes everything in Team plus the following:
      • Operators can be grouped into departments for specialized service
      • Customizable post-chat survey
      • Performance reports
      • Integration with Salesforce, Sendesk and Google Analytics
      • Built-in language translator
  • Enterprise: quote-based (volume discounts are available)
    • The plan includes everything in Team and Business plus the following:
      • Supports high traffic websites with millions of chats per month
      • Advanced chat routing and distribution to assign chats among large teams
      • Integration with Cisco and Avaya call center systems
      • Single Sign On (SSO), LDAP authentication and other security settings
      • Real-time supervisor dashboard, chat volume prediction and advanced operator reporting
      • Personalized onboarding and training services

Features:
  • Fully customizable chat buttons and windows.
  • Real-time visitor monitoring and tracking.
  • Rule-based proactive chat lets you reach out to your customers by inviting them to chat.
  • Rich chat efficiency tools such as canned response, file transfer, spell check, shortcuts, etc.
  • Pre-chat surveys to allow you to intelligently assign calls
  • Post-chat surveys to allow customers to rate or comment on the chat.
  • Operator wrap-up (chat tagging) allows operators to enter the chat outcome in standard form.
  • Rule-based chat routing and allocation.
  • Team collaboration and supervision.
  • Complete easy-to-search chat history.
  • Insightful performance reports & analysis.
  • Multiple languages and auto-translation.
  • Granular permission setting.
  • Industry security and reliability.
    • SSL Encryption
    • CAPTCHA verification
  • Integration with popular analytics systems:
    • CMS
    • e-Commerce
    • CRM
    • screen sharing
    • help desk
    • contact center
  • Web, desktop and mobile apps for all major platforms.
  • APIs and webhooks.
  • Better Business Bureau (BBB) Accredited with an A+ rating.
  • Embraced by over 100,000 businesses and institutions around the globe.
  • A range of powerful add-ons are available for Business and Enterprise plans.

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