Advanced features that make it perfect for online business 04 September 2014 Reviewer: Chris Brown from USA
71 of 124 people found this review helpful
Monitoring and Reporting:
Ease of Use / Navigation:
Ease of Joining / Registration:
Value for Money:
Overall Star Rating:
Although the jury will always be out on which is the best live chat program for websites, the reason why I chose Live2Support for my website is because of the company's stability. These guys have been around since 2003 and if they have been around for this long, they must be doing something right. The nice thing is that Live2Support is always up, day or night, and in the past few months that I have used the program, I can't think of even one customer who wrote to us and said that he couldn't chat with us because the chat service wasn't functional. They must be on the cloud or something because they are always up and response time is really fast. I also liked their post chat survey feature which gives my customers a way to evaluate us and tell us how we are really doing.
In summary, I would recommend Live 2 Support to a friend.