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Addon Chat Reviews

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Editor's Overall Rating:
Average User Rating:
(based on 2 reviews)

Category: Live Chat Support Software
Website: http://www.addonchat.com

Editor's Review Costs & Features User Reviews
Average User Rating:
(2.0 Stars) based on 2 reviews

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Users' Overall Ratings Distribution:

5 Stars
0 Reviews
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3 Stars
1 Review
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1 Star
1 Review

50% of Users Recommend it

PAGE 1: Displaying Reviews 1 - 2 of 2
Not Ready for Prime Time
25 July 2013
Reviewer: Snowpea from Orange County, CA, USA

109 of 218 people found this review helpful

AddonChat is a cheap solution for hobby sites, but it's not ready for prime time. The java based chat is highly customizable on the back end, but the software has not been updated in over a year and a half. This makes the chat software woefully dated when compared to others. For instance, their mobile module simply allows rudimentary browsing from a smartphone or tablet. It is not a true app and so its capabilities are extremely limited so that the module has terrible to non-existent navigation making it near impossible for users to switch rooms and take advantage of the chat features.

Customer support is also touch and go. I've experienced outages before that would last several days, especially on weekends. By the time the technicians restart servers after a failure, days have come and gone.

Also, when you ask for updates or make a complaint, the company prefers to ignore your concerns and will not return phone calls.

They will go well over 6 months before communicating with anyone about what their plans are for the future on their company forums. Half of their website is updated while the other half like their customer areas remain buggy and half finished. For... (Read the full review)

In summary, I would not recommend Addon Chat to a friend.

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Great Chat Application, Not Designed For LiveSupport!
28 January 2013
Reviewer: Brannigan from Europe

102 of 193 people found this review helpful

Having had AddonChat for a number of years I have found it to be a very good chat application that has a fantastic range of features at a very low price! More geared towards multiple user chat sessions instead of live support, AddonChat does exactly what it sets out to achieve and it does this reasonably well.

Although I have always found Technical Support to be brilliant, there could be a lot more information added to their Knowledge Base to allow customers a better ability to "self help" and troubleshoot their own problems - and offering a "Live Chat" option via the website or a customers account manager would be a great addition to their after sales.

From the time of writing this review there was no service plans offered that cater more towards Business Users and there is currently no ability to carry out partial upgrades (pro-rated) and set up automatic or re-occurring billing which is a shame.

If you are looking for a Java based chat room for your website community than AddonChat is probably one of the better options out there. However, if you want a more live support solution then you might be better off using their other product... (Read the full review)

In summary, I would recommend Addon Chat to a friend.

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